A Question re: Stealing Customers??

btrout@desupernet.net btrout@desupernet.net
Mon, 01 Mar 1999 21:44:33 -0500


Dear List,

I'd like to ask a question.  I mean no ill will toward anyone in asking, and I
certainly don't wish to cause any flared tempers or the like.

I'm not presently a member of the guild, but am giving some consideration to
joining.

What position does the 'guild' take, and what position do you as individuals take in
regards to servicing a customer of another guild member?  What do you do if your
customer calls upon the 'other' tuner in town, or responds to 'their' advertising?

What a sticky question!!

Right now, at least for the time being, I work for a dealer and am somewhat
insulated from this question.  But it's been on my mind.

How do you reconcile being part of an organization where other members are actually
your competition?  How do you maintain good working relationships with those who are
in direct competition for the same dollar you are after?

I realize that in some instances there will be a division of skills among people.
Some are better at tuning, some at voicing, some at regulation, some at bellying,
some at refinishing...

I guess at the heart of my question is this.  Relationships and a spirit of
comradery(sp?) are important to me.  Being able to openly share and learn from each
other is very important to me.  How do you keep peace in the 'family'?

I do ask these questions with a sincere heart, again not wanting to ruffle anyone's
feathers.

I'd really appreciate your thoughts.

Thanks,

Brian Trout
Quarryville, PA



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