Schaff & Poly repair

Roy Ulrich ulrich@rangenet.com
Thu, 20 May 1999 16:51:07 -0500


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I've been lurking out here for a few weeks getting the feel of the group =
adn have come to the conclusion that I may have a little something to =
offer.

Re: Schaff Piano Supply - I suspect that they control their 800 number =
after hours to prevent the wierdos from running up a big tab what with =
questions, suggestions, you know - the obnoxious stuff that some people =
come up with. I discontinued my own 800 number after a customer from 40 =
miles away called me every few minutes on his journey to my shop to buy =
bass strings, to let me know where he was. (?) There are (as already =
stated) several other options for contacting Schaff, and I think you'll =
find them to be one of the best in the business once you give them the =
chance.

Regarding polyesther repair - if you have half a brain and can follow =
directions, there's no problem in doing these with the kit sold by =
Schaff. At least that's been my experience. As someone else mentioned, =
there is a lot of hand sanding and rubbing, but one can always go back =
to a prior step in the process and "fix" what one did wrong. The biggest =
problem with poly repair is the infrequency of repair calls, the shelf =
life of the polyesther, and the price of same. But for what it's worth I =
am told that under the right conditions, (45 degrees F), the poly has a =
shelf life of closer to 18 months. You have to charge what you have to =
charge! As an aside, I recently tuned a new Kawai in a parsonage and was =
asked about the price of a DC unit. When told, the customer just about =
shot me, as there was some fly-by-night SOB that installed a system in =
their church piano a few months prior @ below cost and no labor.=20

I suggest you take a chance and charge accordingly - my 1st poly repair =
was at regular price and it turned out perfect!

Roy F. Ulrich
Pike Piano, Inc.
Virginia, MN

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