Customer Repairs I've Seen and some awful repairs by tech??

[PIANO2NR@AOL.COM]

I was called to fix a piano the lady had said was repaired by another tech 
three times and still wasn't working. S&C spinet with center pins falling out 
of the hammer flanges.  Instead of repinning, this guy had attached 
straightened paper clips to the hammer rail to act as guide rails between the 
hammer shanks. The bad thing is this guy is an associate member of our 
chapter.  I have seen and heard of lots other shoddy work by this guy. The 
stickers he leaves in pianos say he is a guild member, that's it.  No mention 
of being an associate I also mentioned it to our chapter president.  What is 
involved in getting an incompetent tech removed from our midst?

Randy Mangus,RPT