Customer Repairs I've Seen and some awful repairs by tech??

[Richard Brekne]

Billbrpt@AOL.COM wrote:

> In a message dated 5/29/99 8:50:53 AM Central Daylight Time, you write:
>
> << An ounce of PR is worth a ton of Ethics..... >>
>
> What would you do, for example, if you were asked by a manufacturer's rep to
> tune a piano for an event at the Convention and did so, spending all day at
> it, doing your best possible work.  Then at the end of the performance,
> someone well known in the organization, an officer, in fact, goes up to that
> rep, verbally abuses him telling him to never have you tune a piano in public
> again.  Then that person goes on this List and publicly announces being "not
> impressed" with that tuning and denounces your work as "unethical"?
>
> That person was also known to have verbally abused another tuning instructor
> at a Regional Seminar.  Is it ethical to behave this way?  What do you do
> when somebody does this to you?
>
> Bill Bremmer RPT
> Madison, Wisconsin

To Bill and the others.. Golly gee willekers fellows... I understand there needs
to be checks and balances.. But what DOOOO you do in the case you have a fellow,
associate or rpt for that matter, who demonstrates time after time that he / she
is not living up to ethical standards. I mean being a downright cheat.. Is their
no mechanism for identifing such people and dealing with them in some kind of a
disiplinary way if found necessary.

Of course any such disiplin has to be carried out within the natural limits of
due process as defined in our respective countries constitutions. I mean that
kinda goes without saying doesnt it ?

Its a difficult problem area. I dont pretend to know what to do. But it does seem
serious enough to me to warrant disscussion aimed at finding possible solutions,
or ways of  dealing better with such situations.

I aggree.. always try diplomacy, encouragement, fraternalship etc first, to the
nth degree. But what then ??

Richard Brekne