Warranty work is definitely up to the company footing the bill. As long as the company is paying it should be the one to decide who, where and how warranty stuff should be carried out. I can't see the problem. I know we'd like the work, and we know we often do a better job than what is "satisfactory" in the eyes of the company. For example, hard knuckles often get replaced with hard knuckles, whereas, we'd replace them with a higher quality product to _solve_ the problem, but consequently we end up charging more than the company is prepared to pay, therefore not getting the work....who wants the work anyway at those prices. BTW, I can't agree with Arthur about suing them, you just end up as a tech on the "never use this guy again" list at Samick. If you can enjoy your higher status with your customer, because you are too good (expensive) for Samick to use, and haven't ruffled feathers at Samick you look good to everyone. While you didn't do the knuckle job, why would you at $160!? You still end servicing the piano Cheers Mark Bolsius Bolsius Piano Services Canberra Australia
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