tough tuning!

[John Ross]

Hi,
For S & C, how about Story & Clark.
regards,
John Ross

Susan Kline wrote:

> Dear Les,
>
> Phone the guy, instantly, and explain, as sweetly as you can, that you need
> for him to have a check for the full amount, (the other two tunings, and
> today's) before you can do any more work. Then, also sweetly, ask him to
> reschedule the tuning if he can't get the check ready till later.
>
> Accommodating customers is all very well, but enough is enough!
>
> Once this is clear, you can then tell him about brand new pianos going out
> of tune, and the number of tunings before they can be expected to hold, and
> about looking into humidity control if it still doesn't hold well after
> four or five tunings.
>
> Susan
>
> P.S. Maybe it's just advancing age, but what brand is an S&C? All I can
> think of is Sherman Clay (Daewoo.)
>
> At 12:58 PM 11/04/1999 -0600, you wrote:
> >I recently was asked to tune for a restaurant, a S&C small grand.   It
> >was significantly below pitch, so I raised, then tuned.  I didn't get a
> >check at the time. Two months later I was called back because it sounded
> >horrible again.  This time it was much closer. Still didn't get a check.
> >  A couple weeks later was called back as it sounded "bad" again.......
> >This time, it occurred to ask someone how new this piano was.  3-4
> >months.   AHA! thought I.
> >
> >Today their pianist called to say it's not good again.    I asked if the
> >tunings were agreeable when he first played. YES, in fact he'd
> >recommended me to several others.
> >He also said I need not worry about the money. I'll get paid, he's sure.
> >
> >So today, I'm meeting him at the place at 5:00.  Any thoughts?  I'd
> >e-mailed him, after figuring this was probably an instrument which had
> >little attention at the factory or the store, and simply would take quite
> >awhile to settle down.  I'd said, that it's newness was reflected in the
> >low pitch, the strings were still stretchy, and the pins were horribly
> >tight, thus giving rise to some lack of stabliizing from a large pitch
> >raise, and the fact I've not got 30 years experience all contributed to
> >the problems, which simply would require frequent attention for awhile.
> >I'm also wondering about humidity and DC stuff. They say they keep the
> >place at a constant temperature 24 hours daily..........
> >
> >Any quick responses would be appreciated.
> >
> >les bartlett
> >houston
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