tough tuning!

[Leslie W Bartlett]

Story&Clark........ sorry

On Thu, 04 Nov 1999 11:51:58 -0800 Susan Kline <skline@proaxis.com>
writes:
>Dear Les,
>
>Phone the guy, instantly, and explain, as sweetly as you can, that you 
>need 
>for him to have a check for the full amount, (the other two tunings, 
>and 
>today's) before you can do any more work. Then, also sweetly, ask him 
>to 
>reschedule the tuning if he can't get the check ready till later.
>
>Accommodating customers is all very well, but enough is enough!
>
>Once this is clear, you can then tell him about brand new pianos going 
>out 
>of tune, and the number of tunings before they can be expected to 
>hold, and 
>about looking into humidity control if it still doesn't hold well 
>after 
>four or five tunings.
>
>Susan
>
>P.S. Maybe it's just advancing age, but what brand is an S&C? All I 
>can 
>think of is Sherman Clay (Daewoo.)
>
>At 12:58 PM 11/04/1999 -0600, you wrote:
>>I recently was asked to tune for a restaurant, a S&C small grand.   
>It
>>was significantly below pitch, so I raised, then tuned.  I didn't get 
>a
>>check at the time. Two months later I was called back because it 
>sounded
>>horrible again.  This time it was much closer. Still didn't get a 
>check.
>>  A couple weeks later was called back as it sounded "bad" 
>again.......
>>This time, it occurred to ask someone how new this piano was.  3-4
>>months.   AHA! thought I.
>>
>>Today their pianist called to say it's not good again.    I asked if 
>the
>>tunings were agreeable when he first played. YES, in fact he'd
>>recommended me to several others.
>>He also said I need not worry about the money. I'll get paid, he's 
>sure.
>>
>>So today, I'm meeting him at the place at 5:00.  Any thoughts?  I'd
>>e-mailed him, after figuring this was probably an instrument which 
>had
>>little attention at the factory or the store, and simply would take 
>quite
>>awhile to settle down.  I'd said, that it's newness was reflected in 
>the
>>low pitch, the strings were still stretchy, and the pins were 
>horribly
>>tight, thus giving rise to some lack of stabliizing from a large 
>pitch
>>raise, and the fact I've not got 30 years experience all contributed 
>to
>>the problems, which simply would require frequent attention for 
>awhile.
>>I'm also wondering about humidity and DC stuff. They say they keep 
>the
>>place at a constant temperature 24 hours daily..........
>>
>>Any quick responses would be appreciated.
>>
>>les bartlett
>>houston
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