S&S Parts

[Jon Page]

Ron,
Fax them an order with your letterhead at the top. That's what I do
and have been doing for way too many years now. If you do not
have an account set up already you may need to request a credit
app., standard business practice.

Back when one_could_reach the parts dept by phone Glorie has
always been courteous and helpful. On phone message orders or
questions the call was always returned, maybe a few days later;
but always pleasant.

Now it's easier to just fax the order, a confirmation is sent in the mail
and the parts arrive in a timely marker. Last order sent, I received the
new price list with it.

I would like to meet Glorie someday because she has been so friendly.

S&S should give her a raise. :-)   continually :-)

Glorie's fan,

Jon Page

At 08:34 AM 11/19/1999 -0600, you wrote:
> I think they
>>qualify as the rudest people that I have ever had dealings with in the
>>piano business.
>
>I tried to get a price list from them a year or so ago. I was informed that
>I must send them a business card, or letterhead, indicating that I was a
>business or technician. I wrote back that I was listed in the PTG
>directory, and if they would submit a business card or letterhead,
>indicating that they were a legitimate business, the PTG would possibly
>send them a copy for future reference.  Besides, nearly everyone on the
>planet with a computer has the capabilities to fake and print up a passable
>letterhead or business card saying anything they like. They didn't seem to
>think much of the attitude with someone else looking down the long nose at
>Them, and I didn't get the price list (surprise!).
>
>About a week later, Michael Mohr returned my call on a Boston warranty
>problem and I asked him if I was legitimate enough to get a price list. He
>laughed like he had heard the story more than a few times before, and the
>list came a couple of days later. Nice guy.
>
>As always, it's "who you know". Like it or not.
>
>BTW, Steinway still doesn't have my letterhead or business card, so I'll
>get to do this all over again next time, unless they took my suggestion and
>got a copy of the PTG directory. <G>
>
>
>Ron N
>  
Jon Page,  Harwich Port,  Cape Cod,  Mass.  mailto:jpage@capecod.net
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