> ...Since I did not give her fair warning as to what could happen, she >feels that I am liable for the damage to her piano`s ribs. Her thinking >is that it worked fine before I tuned it and now it is broke. So what do >you all think?...Thanks, Al Williams. Dear Al, Here's what I think. Customarily, 'fair warning' is definitely in order for any piano that has been neglected that long, and especially one that you have no previous knowledge concerning it condition. Som regardless of the condition of the piano before you arrived, the ball has the appearance of falling into your court due to the omission of that one verbal oversight. And indicating that you have been an RPT for 19 years does little to strengthen what should be customary procedure by now. Why not secure the ribs back to the soundboard to eliminate the buzzing, admit to the customer of your failure to mention firsthand that anything could happen, an error on your part at the most, and express sincere appreciation for them having the courage to contact you, thereby allowing you the opportunity to make things right. Keith McGavern Registered Piano Technician Oklahoma Chapter 731 Piano Technicians Guild USA
This PTG archive page provided courtesy of Moy Piano Service, LLC