Liability advice

[Robert Goodale]

Al,

I have had the unfortunate experience of coming across several "Grand"
brand spinets.  The name alone has "marketing" written all over it.
These royal heaps were manufactured by a company in North Carolina
who's main business was building furniture.  I think they started
making "pianos", (if you can call them that), to enhance their appeal
to furniture stores.  They are poorly made, crude at best, and sounded
bad even when new.  It is entirely likely that the gluing on this
piano was poor from conception.  Age and incorrect storage certainly
doesn't improve the situation.

1. This lady took a risk by buying it without any knowledge of what
features define a quality instrument.  If she did she would not have
purchases it in the first place.

2. She took another risk by purchasing it with the knowledge that it
was used and had been in storage for some time.

3.  She took still another risk by purchasing the instrument without
an inspection by a qualified tech.

4.  She called you expecting miracles, somehow thinking that you would
leave behind this wonderful heirloom quality piano.

5.  She called another "unknown technician" after the fact, looking
for a way to place blame.

6.  What would her attitude be like if she called "Mr. Unknown Tech"
first and then called you when the ribs pulled loose?

I rest my case.

Rob Goodale, RPT
Las Vegas, NV