---------------------- multipart/alternative attachment Doug, I learned a long time ago, through experience, that you never want to do anything to a piano that does not have your customers approval first. You went the extra mile but believe this or not I have clients who like the tone you were hearing from that spinet. They would not like it if I were to voice the piano to what I would consider a tolerable tone. Remember that voicing is a very personal thing on a piano. What you and I will like may not be what our client wants so we must first seek their opinon about the tone of the piano. --Marvin McDonald, Associate Doug Garman wrote: > Yesterday, I tuned a 1958 blonde Kimball spinet. I had told the lady > my tuning fee over the phone. When I arrived and found the piano to > be a half step low I explained the need for a pitch raise and my fee > for such. She called her husband and got approval to do the work. I'm > not the fastest tuner in the world. After spending much more time > than I usually need to I was exhausted but very pleased with the > results (especially considering the piano I had to work with). At > that point I would have written the invoice, collected my fee, and > left. However, the tone was still that thin, shallow, metallic, > pinging, tinging (my word) sound we're all familiar with in pianos of > this sort. I decided to spend some time voicing. The lady had left > the house for a while, so I did not "get her approval". After voicig > the tone was much more tollerable though still far from ideal. When > she got back I presented her with the bill which included an > additional 0.4 hour of time for the voicing. I could tell she was > concerned. I explained what that "voicing" was. She played the piano > and liked it (I didn't), but later that evening her husband called > complaining about the extra charge for something he did not understand > or approve. I offered to refund the extra fee, telling him I'd rather > he be happy. He said he'd "leave it up to his wife" and that she > would call today. Was I a bad boy to charge her for doing a little > voicing without getting her approval? I admit I was frustrated that I > was not going to get paid for all the time I had already spent, but > its not like I charged her for something I did not do. I think they > got a bargin, though it is obvious they do not understand that. Doug > Garman, AssociateGranbury, TX ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/a4/28/cf/3a/attachment.htm ---------------------- multipart/alternative attachment--
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