lesson learned

[Tony Caught]

Hi Leslie,

One of the beatuiful things for working for your sell is that you don't have
to put up will shi...  We work for many customers, some we like, some we
don't. Some times our customers don't like us just because... and for no
other reason.

We try our best to keep all happy but you know, you can't.

Been there, done that, don't loose any sleep over it.

I just tell them that they have been listening to the piano out of tune for
so long they have forgotton what it should sound like, try it out for a week
then call me back if still dissatisfied.

Regards

Tony Caught ICPTG
Australia
caute@optusnet.com.au

----- Original Message -----
From: Leslie W Bartlett <lesbart1@juno.com>
To: <pianotech@ptg.org>
Sent: Friday, June 30, 2000 12:35 PM
Subject: Re: lesson learned


>
>
>  how low was it?
> At 440- the A was about 4-beats low, but up toward the top it was way
> off.  The children evidently have closets full of medals won at
> competitions.  I have never been unwilling to return to a customer and
> touch up things, until today.  It wasn't the "best of days" for me,
> today, and this guy was a jerk. He had the kid bang on two notes, maybe
> three, and said they were horrible.  No, frankly, they weren't.  I had
> told the wife that some notes would probably slip, because it hadn't been
> tuned in a year and half, -she said. That may mean 18 months, or several
> years, calendar time..... He was aggressive and accusative- so I simply
> put his check in an envelope, and returned it to him. Yes, I know another
> tuner will get the customer - maybe he'll be a hero. I'll be a schmuck,
> but, in this case, I don't consider it a loss.  I have limits of
> tolerance, in my better moments, that are fairly high. Today wasn't one
> of those times.  I might have been less unwilling to compromise if  a) he
> had been even the slightest bit solicitous, and b) it had been yesterday,
> tomorrow, or next year........
>
> Thanks for your reply. I'll burn off some of this "energy" at the
> convention, moving pianos!
> les bartlett
>
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