lesson learned

[Tony Court]

----- Original Message -----
From: Tony Caught <caute@optusnet.com.au>
To: <pianotech@ptg.org>
Sent: Friday, June 30, 2000 10:40 AM
Subject: Re: lesson learned


> Hi Leslie,
>
> One of the beatuiful things for working for your sell is that you don't
have
> to put up will shi...  We work for many customers, some we like, some we
> don't. Some times our customers don't like us just because... and for no
> other reason.
>
> We try our best to keep all happy but you know, you can't.
>
> Been there, done that, don't loose any sleep over it.
>
> I just tell them that they have been listening to the piano out of tune
for
> so long they have forgotton what it should sound like, try it out for a
week
> then call me back if still dissatisfied.
>
> Regards
>
> Tony Caught ICPTG
> Australia
> caute@optusnet.com.au
>
> ----- Original Message -----
> From: Leslie W Bartlett <lesbart1@juno.com>
> To: <pianotech@ptg.org>
> Sent: Friday, June 30, 2000 12:35 PM
> Subject: Re: lesson learned
>
>
> >
> >
> >  how low was it?
> > At 440- the A was about 4-beats low, but up toward the top it was way
> > off.  The children evidently have closets full of medals won at
> > competitions.  I have never been unwilling to return to a customer and
> > touch up things, until today.  It wasn't the "best of days" for me,
> > today, and this guy was a jerk. He had the kid bang on two notes, maybe
> > three, and said they were horrible.  No, frankly, they weren't.  I had
> > told the wife that some notes would probably slip, because it hadn't
been
> > tuned in a year and half, -she said. That may mean 18 months, or several
> > years, calendar time..... He was aggressive and accusative- so I simply
> > put his check in an envelope, and returned it to him. Yes, I know
another
> > tuner will get the customer - maybe he'll be a hero. I'll be a schmuck,
> > but, in this case, I don't consider it a loss.  I have limits of
> > tolerance, in my better moments, that are fairly high. Today wasn't one
> > of those times.  I might have been less unwilling to compromise if  a)
he
> > had been even the slightest bit solicitous, and b) it had been
yesterday,
> > tomorrow, or next year........
> >
> > Thanks for your reply. I'll burn off some of this "energy" at the
> > convention, moving pianos!
> > les bartlett
> >
> >   Hi Les, had one of these aggressive stuck up customers only the other
day. Like yourself ,I am a concientious worker, and am inclined to agree
with Tony Caught on this one. This guy was very abrasive, but I knew that I
had done all the explanations before the pitch raise  and tune , and done
what I considerd to be a good and fair job. He wound up threatening to take
me to small claims court. I wished him good luck and goodbye, and hung up on
him............so far nothing has come o;f his threat, and it
won't........it'll be to much effort, and he doesn't have a leg to stand
on!!  And you won't be a schmuck, just a guy with the energy to get on well
with the rest of your customers. Regards Tony Court.
___________________________________________________________
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>
>