In a message dated 2/29/00 9:25:42 PM !!!First Boot!!!, ulrich@rangenet.com writes: << Brand new, customer called for warranty tuning and I found hammers throughout that are striking adjacent strings - obviously tuning won't solve that one. I wrote a big estimate and suggested that since this piano has been exchanged twice already by the store due to other problems, that they trade up. Any other opinions? Roy Ulrich >> Have the store exchange the piano again, or have the store pay you to correct the problem. This is obviously a bad hammer hanging job at the factory. As someone said earlier, to which I will attest, if the factory is given an estimate which is more than the cost of moving the piano from the store to the factory and back, (around $250 -- $300), they would rather do that, than pay you to fix it. Willem Blees
This PTG archive page provided courtesy of Moy Piano Service, LLC