defective actions

[pianolover@worldspy.net]

Thanks Joe!

I want to be in this business for the long haul, and do MORE than what's expected. I know I have sooo much yet to learn, but experience is still the best teacher. I hope to be enjoying this business well into my golden years!

Regards,

Terry


On Tue, 29 February 2000, "Joe & Penny Goss" wrote:

> 
> Terry,
> Excellent choice.
> Joe Goss
> To: <pianotech@ptg.org>
> Sent: Tuesday, February 29, 2000 12:18 PM
> Subject: Re: defective actions
> 
> 
> > As usual, the collective wisdom on this prevails! Although I was not
> expected in today, I was at the store FIRST thing this morning with tools in
> tow. I informed the manager that I would repair the problem. I proceeded to
> remove the action (vertical) and identify the source of the trouble. Having
> done that, I regulated trapwork, which was in desperate need of adjustment,
> as was the hammer rail and some of the backchecks. The front rail pins on
> the badly sticking sharp keys (8 of 'em) were in need of slight forward
> adjustment. After all was fixed and working smoothly, I walked up to the
> manager, explained what I did, and that all was well.....then shook his hand
> and said "no charge." I did this for many reasons, but mainly to assuage any
> doubts in his mind that i can't handle repairs, and that I am first and
> foremost dedicated to my job. I know I made points. It felt damn good!
> >
> > Terry
> >
> >
> >
> > On Tue, 29 February 2000, Roger Jolly wrote:
> >
> > >
> > > Terry,
> > >          Welcome to the real world of the dealer tech, fix them and move
> > > on, the  dealer will not be able to return a piano to any manufacturer
> for
> > > minor faults.
> > > Roger
> >
> >
> > ______________________________________________________________
> > Get free Internet service and email at http://www.worldspy.com
> >


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