pitch raising survey

[Donald Lemoine]

I have four steps that i perform for the customer free of charge, providing
they tune every ten months. I consider them perfered customers,  tighten
plate, done once it holds for years. but a check
looks and is good, take care of sticking keys,five minutes, pitch correction
i always tell them, 
advise them of piano needs, brochures with tape review while tuning the
piano. last i ask for there
tuning approvel and are they satisfied, play a little song and 9 out of ten
times leave with a tip.
once and a while, i might clean the board or vac the piano. 5 minutes, big
tips./ most important the
word gets around the phone keeps ringing. dont forget the history in the
piano.
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>From: PDtek@AOL.COM
>To: pianotech@ptg.org
>Subject: Re: pitch raising survey
>Date: Wed, Mar 8, 2000, 2:57 AM
>

>
>My pitch raise policy is pretty straight forward.
>
>Not counting first visit, any customer that faithfully follows my 
>recommendations for servicing their piano never gets charged for a pitch 
>raise, even if the humidity gods are working against me.
>
>If they skip tunings then it is easy to justify to them the extra expense 
>needed to get back on track.
>
>After all, one of the incentives I offer them to keep their piano in good 
>shape is that they won't have to be charged for pitch correction.
>
>Dave Bunch
>