Shut my mouth

[Phil Bondi]

> Question:  How honest should we be when asked to evaluate an old piano?  I
> just feel that we are not doing them a service to agree with their misguided
> logic.  On the other hand, they really don't want to know the bad parts and
> I don't want to lose a customer.  Where is the middle road?

Honesty is the best policy, of course - learning diplomacy to go along with the
honesty is the tricky part..

confession: - I have practiced this sort of scenario in the mirror - i use to be
more blunt than I am now (must be my NY upbringing!) - give people the facts
without the 'opinion', and you're doing your job, in my opinion.

Rook