Shut my mouth

[Nichols]

Variants of this subject are included in the class "Let's NOT Find Out! "
in Arlington this July.
BE THERE!

Phil, and..... Phil, et al,
	David has really hit it on the head, here. There isn't a half-lie or
pulled-punch or diplomatic less-blunt technique that won't be giving the
customer a poor return on their dollar spent on you. (did that make sense?)
I mean, they're paying you for what you know, period. Also, think of the
student. If you build a quickie priority structure (in your head), you
should very easily see that the student or player is at the top, and a
piece of junk will do no good. Period.  One of the cool things about rapid
evaluation/condemnation/blunt declaration of DOA with bad pianos is the
amazing amount of time you'll save. Yours, the customers', etc etc. So..
give the best value. Tell the truth. Instantly. (if you're really sure, of
course).
Think on this:
 It's absolutely disgusting and unprofessional for a physician to delay
telling a terminal patient the truth. Ain't it? 

Guy





At 09:01 AM 3/24/00 -0500, you wrote:
>Rook,
>
>Remember, just because people own a bad piano does not make them bad people.
>I always give them what I see as the truth, even if that means condemning
>the piano.  Telling people half-truths or lies will be doing them a
>disservice, not to mention giving yourself the onerous task of trying to
>remember what half-truth you told to what client.  If people sense that you
>are honest with them without being judgmental, they will remain loyal to
>you.
>
>I grew up in New York City, but am waaaaay past that now.
>
>David Nadworny, RPT