Under an hour tuning (was labor rates)

[Farrell]

I like the time slot approach Richard. But how do you respond to the
telephone inquiry of "well, all I want to do is just tune my piano - how
long does that take - won't that be less?" Or maybe you just don't run into
that very often.

Terry Farrell

----- Original Message -----
From: "Richard Brekne" <rbrekne@broadpark.no>
To: <pianotech@ptg.org>
Sent: Monday, August 06, 2001 3:08 AM
Subject: Re: Under an hour tuning (was labor rates)


>
>
> Tom Cole wrote:
>
> > BobDavis
> > >
> > > In a message dated 08/05/2001 7:02:21 AM Pacific Daylight Time,
> > > mfarrel2@tampabay.rr.com writes:
> > >
> > > > This is dictated by piano owners expecting one price for tuning.
> > >
> > > Unfair to you; easy to solve at the first phone contact.
> > > Bob D
> >
> > The piano owners will expect to be charged what you tell them when they
> > call, whether it's by the job, by the note, by the hour, the brand of
> > piano, or a percentage of their gross income.
> > .......
> > .......
> > I prefer to adjust my charges according to the work done. A flat rate
> > means to me that some people are getting a deal and others are being
overcharged.
> >
> > Tom Cole
>
> I solve this by simply selling 1.5 hour time slots. I make sure and use up
any extra
> time after tuning with cleaning and regulation or small repairs..perhaps
some
> lubrication of trapwork...etc. There is always plenty of things to do. In
cases where
> I need more then an hour and a half to take care of a piano I talk it over
with the
> owner and we decide what to do.
>
> This approach solves the "fairness" issue quite nicely, makes my daily
schedule very
> predictable. I never have to call customers to put off or
reshedule....which is
> really nice.
>
>
> --
> Richard Brekne
> RPT, N.P.T.F.
> Bergen, Norway
> mailto:rbrekne@broadpark.no
>
>