Perspectives

[Clyde Hollinger]

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Friends,

Last evening I got an email from an acquaintance up in New England
asking me the value of a 1954 Lester Betsy Ross spinet that was recently
given to them.  I know nothing about this specific piano (I have twenty
Lester spinets in my tuning file), so I quoted them $0-$600, depending
on various factors.  At least no one can say I overvalued it, unless a
piano can have negative value!  (Well, I suppose it could!)

Regards, Clyde

Wimblees@AOL.COM wrote:

> As Jim said, don't take it personally and don't be too rough on
> yourself. You
> are going to run across this situation many times in your life. It's
> tough to
> give this kind of news, and it hurts even more when the customer does
> react
> the way yours did. But at the same time, it is part of our job to be
> honest
> with the customer, and tell her what the problems are with the piano.
> I think
> if you express exactly how you feel, as you described it, the customer
> will
> most likely accept the news better.

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