Lousey customers, was Samick bolts.

[Richard Brekne]

David Ilvedson wrote:

>  She had been called into to fix some sticking dampers that the
> tech before her had screwed up(according to the owner).  I went
> to the grand piano, which had just been moved (big clue that
> didn't register right away) and for the life of me also
> couldn't figure out how to pull the action.

Nice Story David. I gotta say I have gotten to the point that
upon hearing that kind of opening line from a customer I get real
skeptical. Now I straight out ask such folks how they know it was
the previous tuner that screwed up the job and if I get the kind
of answer that tells me...."uh oh...." I simply tell the caller I
dont work for people who start blaming the "help" without knowing
the truth of the matter.

I actually had a call from a person not long ago who out and out
wanted me to aggree with her that another tech in town was a
piece of #¤#"# and worthless as a tech. This because he had told
her in response to the inevitable question about the quality of
her piano that "it was not a Steinway or a Bosendorfer, but it
was an ok little home piano"

I told her in no long speech that I was aquainted with this tech
and he was a fine technician with high profesional standards and
had a reputation around town for being very polite and clever (he
does really good work) and that she probably misunderstood the
situation. She tried to insist that he was just plain incompetant
and I had to basically hang up.

I have little patience any more for such behaviour from
customers. Most of you know how I feel about the lack of required
education for piano techs,  Well I feel also that if we are to
require proffesionalism from ourselfs then we have a right to
require, at least expect, a certain degree of seriousness from
our customers.

Now I had better shut up before I get into trouble again...
grin..


--
Richard Brekne
RPT, N.P.T.F.
Bergen, Norway
mailto:Richard.Brekne@grieg.uib.no