This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment OK, thanks. Terry Farrell =20 ----- Original Message -----=20 From: Wimblees@AOL.COM=20 To: pianotech@ptg.org=20 Sent: Saturday, September 08, 2001 2:02 PM Subject: Re: Killer Octave - Warranty Issue? In a message dated 9/8/01 10:09:48 AM Central Daylight Time,=20 mfarrel2@tampabay.rr.com writes:=20 Hi Willem. I don't agree with you (although my stand on that is = fairly=20 soft), but I do appreciate your willingness to express a differing = opinion.=20 Do you still feel that way considering that the piano is still under = warranty? Part of my reasoning in mentioning the false beats to him = is that=20 the entire top two octaves were impossible to tune to get a clear = sound. My=20 fear is that someone will play this piano, play up high, and think = "oh, my=20 - I thought you just had this piano tuned - it sounds horrible up = here". He=20 called me to tune his piano and I cannot tune 25% of the notes = anywhere=20 near my standards. I feel reluctant to walk away without explaining = why.=20 If you knew nothing about cars, and brought your car in for a = tuneup. You=20 didn't really notice how bad the thing runs until your neighbor went = up to=20 the grocery store with you an commented about it. They guy tunes it = up as=20 best he can, but it is still miss-firing a bit because of a poorly = seating=20 exhaust valve. THE CAR IS STILL UNDER WARRANTY. Would you want the = mechanic=20 to point this out to you?=20 I would.=20 Terry Farrell =20 Terry=20 If the customer, or his neighbor, complained about the "bad tuning," = or the=20 lack of sound, and asked you to come back and tune it again, then I = think you=20 have the right to start pointing out the problems with the piano. At = that=20 point, you are being asked to identify a complaint he has about the=20 instrument. And then I think your best bet would be to ask him to talk = to the=20 dealer, and let the dealer handle it from there.=20 But for us, as technicians, to volunteer information that was not = asked for,=20 especially on a new instrument, is not warranted. When we have talked = to each=20 other about what to tell a customer who just bought an instrument, = which is=20 not the best, what you think of it, our answer is supposed to be "it = looks=20 nice," "it fits well in the room," "you got a great deal." Unless a = customer=20 specifically has a complaint about a piano he/she just bought, I would = not=20 offer any suggestions on what might be wrong with the instrument.=20 On a new instrument, if there are complaints, tell the customer to go = to the=20 dealer. On a used piano, bought from a dealer, see the first sentence. = If it=20 was bought from a private party, then recommend solutions to the = problem. But=20 again, only if the customer complains. Other wise, it is best not to = say=20 anything.=20 Again, just my thoughts on the matter.=20 Willem=20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/57/8f/e9/0e/attachment.htm ---------------------- multipart/alternative attachment--
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