This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Hmmm. Now there is an interesting point I can relate to: "As Wim pointed out, it may well have been the best the customer could = do and was originally very happy cloth ears and all. Now he's filled = with anxiety over his newly acquired buyer's remorse." As justified as I think I may be, your point should definately be = considered. Maybe the analogy should be: What to tell and what not to = tell your wife about your old girlfriends (and vice-versa)! Thanks for the input. That is the first thing to really make me stop and = think hard (about this topic). Terry Farrell =20 ----- Original Message -----=20 From: Greg Newell=20 To: pianotech@ptg.org=20 Sent: Saturday, September 08, 2001 11:35 PM Subject: Re: Killer Octave - Warranty Issue? Terry,=20 I can see your point a little, but coming from a car background = your analogy doesn't work. If you had a badly seated exhaust valve = performance would suffer all throughout "the scale" not just in one RPM = "killer octave" range. I do feel that a brand new product should have no = blatant problems but again I come back to what I wrote earlier. As Wim = pointed out, it may well have been the best the customer could do and = was originally very happy cloth ears and all. Now he's filled with = anxiety over his newly acquired buyer's remorse. Just food for thought.=20 Greg=20 Farrell wrote:=20 Hi Willem. I don't agree with you (although my stand on that is = fairly soft), but I do appreciate your willingness to express a = differing opinion. Do you still feel that way considering that the piano = is still under warranty? Part of my reasoning in mentioning the false = beats to him is that the entire top two octaves were impossible to tune = to get a clear sound. My fear is that someone will play this piano, play = up high, and think "oh, my - I thought you just had this piano tuned - = it sounds horrible up here". He called me to tune his piano and I cannot = tune 25% of the notes anywhere near my standards. I feel reluctant to = walk away without explaining why. If you knew nothing about cars, and = brought your car in for a tuneup. You didn't really notice how bad the = thing runs until your neighbor went up to the grocery store with you an = commented about it. They guy tunes it up as best he can, but it is still = miss-firing a bit because of a poorly seating exhaust valve. THE CAR IS = STILL UNDER WARRANTY. Would you want the mechanic to point this out to = you? I would. Terry Farrell =20 ----- Original Message ----- From: Wimblees@AOL.COM To: pianotech@ptg.org Sent: Saturday, September 08, 2001 10:15 AM Subject: Re: Killer Octave - Warranty Issue? In a message dated 9/7/01 6:03:44 PM Central Daylight Time,=20 mfarrel2@tampabay.rr.com writes:=20 =20 =20 The owner is a intermediate piano player at best. He has not = said anything=20 about it to me. This killer octave thing to me is real, but its = cause is a=20 bit fuzzy, because I have never fixed one. What is the consensus = here -=20 should I point it out to the owner and suggest he may want to = initiate a=20 warranty claim (snip) =20 Waddaya think? My opinion is that you should keep your mouth shut. You shouldn't = have even=20 pointed out the false beat problems in the upper octave.=20 If this customer is indeed an intermediate player, and he was = satisfied with=20 the piano when he bought, obviously he didn't hear any problems. = So why point=20 them out to him.=20 He probably has a restriction on how much he could spend for a = piano. He=20 might have thought long and hard to buy a "grand." But I'm sorry, = for you to=20 come in and point out problems on this brand new instrument is not = in the=20 best interest of the customer.=20 Just my opinion=20 Willem --=20 Greg Newell=20 Greg's Piano Fort=E9=20 12970 Harlon Ave.=20 Lakewood, Ohio 44107=20 216-226-3791=20 mailto:gnewell@ameritech.net=20 =20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/fb/0e/ed/da/attachment.htm ---------------------- multipart/alternative attachment--
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