This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Thanks Wim. I do see that there are two ways of looking at it. I = appreciate all the responses to my post. Terry Farrell =20 ----- Original Message -----=20 From: Wimblees@AOL.COM=20 To: pianotech@ptg.org=20 Sent: Monday, September 10, 2001 10:13 PM Subject: Re: Killer Octave - Warranty Issue? In a message dated 9/10/01 5:45:07 PM Central Daylight Time,=20 mfarrel2@tampabay.rr.com writes:=20 Hi Wim. I have a couple questions for you. I think you have done = some=20 rebuilding in your time (???). Let's say you recap a long bridge on = a 50=20 year old Steinway M (and do whatever else you normally do on a = restring=20 job) and you recap a long bridge on a 50 year old Cable-Nelson 5' 8" = grand=20 (and do whatever else you normally do on a restring job). Both = customers=20 come back to you and inform you that there are prominent false beats = in the=20 top two octaves and the bridge pins appear loose. Then they = demonstrate by=20 sounding the note - false beats. Then they place a brass rod on top = of=20 bridge pins and apply slight pressure and sound note - clear tone. = Do you=20 feel there is a problem? Do you feel you should fix it?=20 My guess is you will say yes to both these questions, and that is = why I=20 call this a defect.=20 Terry Farrell=20 If I rebuilt both pianos the way you said, and if I got paid the same = amount=20 of money to do both pianos, and if both pianos left my shop without = the false=20 beats, and if the customers came back to me and noticed the false = beats, (it=20 wasn't pointed out to them by another tuner), yes I would fix the = problem.=20 But take any of the IFs out of there, and no, I wouldn't fix the = problem.=20 Jim said "when a customer has a choice of a 5 foot something piano = that cost=20 6,900=20 dollars and a 5 foot something piano that costs 37,600 dollars...what=20 criteria should the customer use for making the choice????."=20 By the same token, what criteria should a manufacturer make when = producing a=20 $6900 piano and a $37,600 piano? As I said in my previous post, a = company=20 that is going to make $10,000 from the sale of an instrument is going = to be=20 able to spend more time on fixing problems than if they make only = $3000. And=20 a customer who buys that cheaper piano is not going to have the same = criteria=20 as the one buying the expensive one.=20 You asked the question if you should tell your customer about wild = strings=20 and a lack of power in the killer octave. My answer, and that of = several=20 others, is no. That is my opinion, and I'm sticking to it. Someday,=20 hopefully, you will understand why.=20 Wim=20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/df/95/8c/79/attachment.htm ---------------------- multipart/alternative attachment--
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