This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Tell your technician he/she was very astute in "nipping this in the = bud". Player error can account for a multiple of problems, some = legitimate, but many times a basic understanding is lacking from the = customer and the call to error is usually the piano is out of tune.=20 Tom Servinsky,RPT ----- Original Message -----=20 From: MoodyPiano@AOL.COM=20 To: pianotech@ptg.org=20 Sent: Friday, September 14, 2001 8:03 PM Subject: "Warranty" your tuning Dear List,=20 I am a list lurker and enjoy reading posts in the attempts of = bettering my ever growing knowledge of pianos, but I am not a piano = technician, rather I work with 3 technicians. I thought that this post = might add a little levity :-)=20 A call came in today from a customer who had something "very wrong" = with one of the notes on her piano. She had it tuned 2 weeks ago and = today one of the notes started "acting funny". She was quite displeased = that her tuning wouldn't hold for "at least a month" and wasn't there = some "warranty" that we apply to tunings. Now for one out of whack note = our technician would go out and take care of it but I also tried to take = a moment to explain how weather and other factors can play a part in = tuning stability. My thought was that maybe recent weather changes = could have been the problem. After a brief "education" on how certain = things can affect the tuning, I told her that our technician would call = her back when he came in. Upon the return call she received from our = technician she was asked to play, over the phone, the piano so our = technician could understand what her problem was. She explained that = she was a beginner player and was trying to practice the exercises her = teacher had given her. So over the phone she played her first exercise = (the first four notes of the C chord) C, D, E, & F. This sounded good, = then she played her second exercise - F, G, A, B. It was that "darn B = that had been giving her problem all day long!" So at our technician's = request he had her play the B flat instead of B (F, G, A, B flat). She = exclaimed, "That's how its supposed to sound!" She had been bugged all = day that "her piano wasn't holding its tune" and all it was was an = inexperienced player playing the wrong notes of an F chord.=20 But of course, if something isn't right, its the work of the = technician :-)=20 ~Lanie=20 _________________________________________________=20 Moody Piano & Organ=20 Metro West Plaza (rear)=20 796 Boston Post Road East=20 Marlborough, MA 01752=20 Phone 508-877-2222 or 508-229-3601 =E2=80=A2 Fax 508-303-8996=20 MoodyPiano@aol.com =E2=80=A2 www.bushellcompanies.com=20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/ad/be/af/1f/attachment.htm ---------------------- multipart/alternative attachment--
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