Convincing the Client

[J Patrick Draine]

Terry,
Go to www.palm.com, download the Palm Desktop program and check it out. 
If you can save the PTBiz files as a text file, you can upload them to 
the Palm program.
Patrick Draine
On Tuesday, April 23, 2002, at 07:34 AM, Farrell wrote:

> Hi Tom. I think the Palm Pilot way is the way to go. However I have 
> been keeping my piano records and schedule on PTBiz, which does not run 
> on a Pilot. What software do you use on your Palm Pilot, and what 
> software do you use on your computer for keeping financial and 
> piano-specific records related to servicing pianos. And how do you 
> coordinate between the main computer and the Palm Pilot?
>
> In short, how do you do all your records and coordinate the stationary 
> computer with the Palm Pilot?
>
> Thanks.
>
> Terry Farrell
>
> ----- Original Message -----
> From: "Tom Servinsky" <tompiano@gate.net>
> To: <pianotech@ptg.org>
> Sent: Tuesday, April 23, 2002 7:18 AM
> Subject: Re: Convincing the Client
>
>
>> Tom,and list,
>> I've been in the business 21 yrs. and the amt. that actually respond by
>> reminders has always been low.  I've come to expect that due to the 
>> amt. of
>> hounding reminders and unnecessary mail we all get from every 
>> Tom,Dick, and
>> Harry.
>> If there was every  a better argument for managing clients using a PDA
>>  Palm Pilot types) is with this very discussion. I have found that 
>> while you
>> are face to face with a customer they have your full attention. That 
>> is the
>> time to schedule that next appointment. I'm up to about 50% of all
>> appointments  being scheduled for the next tuning.
>> With the Palm you'll always know what's going on a year from now and 
>> believe
>> it's a joy to manage the customers in this predictable manner. Not to
>> mention your job situation will always feel more secure.
>> Tom Servinsky,RPT
>> ----- Original Message -----
>> From: "Farrell" <mfarrel2@tampabay.rr.com>
>> To: <pianotech@ptg.org>
>> Sent: Monday, April 22, 2002 9:56 PM
>> Subject: Re: Convincing the Client
>>
>>
>>> Hi Tom. I'm in my fourth year and I also get about a 10% response 
>>> rate.
>>>
>>> Terry Farrell
>>>
>>> ----- Original Message -----
>>> From: <Tvak@AOL.COM>
>>> To: <pianotech@ptg.org>
>>> Sent: Monday, April 22, 2002 8:05 AM
>>> Subject: Re: Convincing the Client
>>>
>>>
>>>>
>>>> In a message dated 4/22/02 6:48:26 AM, cedel@supernet.com writes:
>>>>
>>>> << Before the very first appointment, send a letter titled 
>>>> "Information
>> for
>>>> First-Time Clients"  >>
>>>>
>>>> That's an interesting idea.  I am amazed at your response to your 6
>> month
>>>> reminder cards.  My response rate is about 10%.  But I've only really
>> been in
>>>> business for 3 years.
>>>> Do you back up your cards with a phone call?  I've heard that this is
>> the
>>>> only way to get a good response rate on reminder cards.
>>>>
>>>> Tom Sivak
>>>>
>>>
>>
>>
>