Convincing the Client

[Court Stewart]

Terry,

Palms are nice, but also check out the pocket PC's.  These include Compaq
IPAQ, and Cassiopeia.  You get full color screens, and for less than $300
(Cassiopiea E-500) you get a machine that will run Tunelab Pocket quite well
as well as handling appointments etc., and if you use Microsoft Outlook, it
will automatically sync up between your PDA and desktop computer.  I use
Pocket Excel for a mobile customer database.  I also download driving
directions to my Casio and mount it on my dash :).  Sometimes it's a little
dangerous, but saves lots of paper.

You can probably save PTBIZ files to a comma seperated text file (I think)
and then import directly into pocket Excel.

- Court


-----Original Message-----
From: owner-pianotech@ptg.org [mailto:owner-pianotech@ptg.org]On Behalf
Of Farrell
Sent: Tuesday, April 23, 2002 7:35 AM
To: pianotech@ptg.org
Subject: Re: Convincing the Client


Hi Tom. I think the Palm Pilot way is the way to go. However I have been
keeping my piano records and schedule on PTBiz, which does not run on a
Pilot. What software do you use on your Palm Pilot, and what software do you
use on your computer for keeping financial and piano-specific records
related to servicing pianos. And how do you coordinate between the main
computer and the Palm Pilot?

In short, how do you do all your records and coordinate the stationary
computer with the Palm Pilot?

Thanks.

Terry Farrell

----- Original Message -----
From: "Tom Servinsky" <tompiano@gate.net>
To: <pianotech@ptg.org>
Sent: Tuesday, April 23, 2002 7:18 AM
Subject: Re: Convincing the Client


> Tom,and list,
> I've been in the business 21 yrs. and the amt. that actually respond by
> reminders has always been low.  I've come to expect that due to the amt.
of
> hounding reminders and unnecessary mail we all get from every Tom,Dick,
and
> Harry.
> If there was every  a better argument for managing clients using a PDA
>  Palm Pilot types) is with this very discussion. I have found that while
you
> are face to face with a customer they have your full attention. That is
the
> time to schedule that next appointment. I'm up to about 50% of all
> appointments  being scheduled for the next tuning.
> With the Palm you'll always know what's going on a year from now and
believe
> it's a joy to manage the customers in this predictable manner. Not to
> mention your job situation will always feel more secure.
> Tom Servinsky,RPT
> ----- Original Message -----
> From: "Farrell" <mfarrel2@tampabay.rr.com>
> To: <pianotech@ptg.org>
> Sent: Monday, April 22, 2002 9:56 PM
> Subject: Re: Convincing the Client
>
>
> > Hi Tom. I'm in my fourth year and I also get about a 10% response rate.
> >
> > Terry Farrell
> >
> > ----- Original Message -----
> > From: <Tvak@AOL.COM>
> > To: <pianotech@ptg.org>
> > Sent: Monday, April 22, 2002 8:05 AM
> > Subject: Re: Convincing the Client
> >
> >
> > >
> > > In a message dated 4/22/02 6:48:26 AM, cedel@supernet.com writes:
> > >
> > > << Before the very first appointment, send a letter titled
"Information
> for
> > > First-Time Clients"  >>
> > >
> > > That's an interesting idea.  I am amazed at your response to your 6
> month
> > > reminder cards.  My response rate is about 10%.  But I've only really
> been in
> > > business for 3 years.
> > > Do you back up your cards with a phone call?  I've heard that this is
> the
> > > only way to get a good response rate on reminder cards.
> > >
> > > Tom Sivak
> > >
> >
>
>


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