Convincing the Client

[Greg Casper]

Terry:

Before I started working on pianos last year, I was/am a computer
programmer. I have a program for the PC that I've developed specifically for
tracking clients, invoicing, scheduling, etc. I'm also currently
investigating a product for the PALM called ThinkDB, which is supposed to
allow me to transfer data back and forth from my PC program to my Palm. I've
been thinking of developing my PC program for commercial availability, so if
you or any one else on this list would like to do some beta-testing for me,
drop me a line privately at gcasper@pacbell.net and let's talk about it.

Greg Casper
San Jose, CA

-----Original Message-----
From: owner-pianotech@ptg.org [mailto:owner-pianotech@ptg.org]On Behalf
Of Farrell
Sent: Tuesday, April 23, 2002 4:35 AM
To: pianotech@ptg.org
Subject: Re: Convincing the Client


Hi Tom. I think the Palm Pilot way is the way to go. However I have been
keeping my piano records and schedule on PTBiz, which does not run on a
Pilot. What software do you use on your Palm Pilot, and what software do you
use on your computer for keeping financial and piano-specific records
related to servicing pianos. And how do you coordinate between the main
computer and the Palm Pilot?

In short, how do you do all your records and coordinate the stationary
computer with the Palm Pilot?

Thanks.

Terry Farrell

----- Original Message -----
From: "Tom Servinsky" <tompiano@gate.net>
To: <pianotech@ptg.org>
Sent: Tuesday, April 23, 2002 7:18 AM
Subject: Re: Convincing the Client


> Tom,and list,
> I've been in the business 21 yrs. and the amt. that actually respond by
> reminders has always been low.  I've come to expect that due to the amt.
of
> hounding reminders and unnecessary mail we all get from every Tom,Dick,
and
> Harry.
> If there was every  a better argument for managing clients using a PDA
>  Palm Pilot types) is with this very discussion. I have found that while
you
> are face to face with a customer they have your full attention. That is
the
> time to schedule that next appointment. I'm up to about 50% of all
> appointments  being scheduled for the next tuning.
> With the Palm you'll always know what's going on a year from now and
believe
> it's a joy to manage the customers in this predictable manner. Not to
> mention your job situation will always feel more secure.
> Tom Servinsky,RPT
> ----- Original Message -----
> From: "Farrell" <mfarrel2@tampabay.rr.com>
> To: <pianotech@ptg.org>
> Sent: Monday, April 22, 2002 9:56 PM
> Subject: Re: Convincing the Client
>
>
> > Hi Tom. I'm in my fourth year and I also get about a 10% response rate.
> >
> > Terry Farrell
> >
> > ----- Original Message -----
> > From: <Tvak@AOL.COM>
> > To: <pianotech@ptg.org>
> > Sent: Monday, April 22, 2002 8:05 AM
> > Subject: Re: Convincing the Client
> >
> >
> > >
> > > In a message dated 4/22/02 6:48:26 AM, cedel@supernet.com writes:
> > >
> > > << Before the very first appointment, send a letter titled
"Information
> for
> > > First-Time Clients"  >>
> > >
> > > That's an interesting idea.  I am amazed at your response to your 6
> month
> > > reminder cards.  My response rate is about 10%.  But I've only really
> been in
> > > business for 3 years.
> > > Do you back up your cards with a phone call?  I've heard that this is
> the
> > > only way to get a good response rate on reminder cards.
> > >
> > > Tom Sivak
> > >
> >
>
>