No shows: Was Convincing the Client

[Clyde Hollinger]

Michael,

The embarrassment was payment enough?  Maybe, since you now have another
interesting piano story to add to your repertoire!  <G>  But I don't know
if I could have been so magnanimous.

Regards,
Clyde

Michael Musial wrote:

> Hi all!
>
> Last week I made arrangements with a regular customer to
> just let myself in to tune while she was not home. She left
> the key in an envelope inside the screen door. She even left
> a check for me in the envelope. However, I could not get the
> key to unlock the door. After about ten minutes of jiggling
> the key I gave up. I wrote "key does not work" on the
> envelope and left for my next appointment.
>
> As I was finishing my next tuning, the customer called me
> on my cell and told me in an accusing tone of voice " There
> is nothing wrong with the key, I just tried it in the door
> and it worked the first turn!"
>
> I did not argue with her and said I would skip lunch and
> come over and tune her piano immediately.
>
> As I stepped into her house and put my tool kit next to the
> piano, the agitated customer said "I want to SHOW you that
> there is nothing wrong with the key" So I stepped outside
> with her as she locked the door behind us. She then
> proceeded to demonstrate how well the key works...
>
> The key did not work!
>
> We were now locked out of her house with my tools locked
> inside. I sat on the steps as she walked up and down the
> street looking for anyone that would let her use their
> phone to call a locksmith. Once she made the call we sat on
> the steps and waited for over half an hour before the
> locksmith came. When he finally arrived it took another 30
> minutes for him to get the door unlocked. By the time the
> locksmith left, a good 90 minutes had passed. I had other
> appointments that day and had to schedule another date to
> tune her piano
>
> The embarrassment displayed by the customer was payment
> enough for the time I had lost.
>
> Michael Musial
> Reedsville Pa
>
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