>>The embarrassment was payment enough? Maybe, since you now have another >>interesting piano story to add to your repertoire! <G> But I don't know >>if I could have been so magnanimous. >> >>Regards, >>Clyde > > >It all depends on the long run... > >How valuable is good will? I've had "no shows" who later ALWAYS had access >which worked, a blank signed check sitting on the piano, and cookies, >etc.(invitation to raid the frig) on the table nearby. ---they also gave >my name to friends--- > >Conrad Hoffsommer - mailto:hoffsoco@luther.edu That works both ways. How valuable is their piano tuner to them? How many did they go through to find a good one, or do they even care? How long would you stay in business if every one of your customers got one free no-show? How many days' lost work is that altogether? I've also had habitual no-shows that I finally wrote off just because they were more trouble than it was worth. Ron N
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