How would you handle..

[Phil Bondi]

a recently widowed of almost 70 years of marriage gentleman, who admits he's
losing his hearing, and has now called me back for a 2nd return to """fix"""
the top end of his 'ended it usefulness many years ago' Gulbransen Console
Piano?

I am a pretty tolerant person when it comes to showing sympathy in this kind
of situation..however, my patience is wearing thin, and my lips are about to
spew something that I might soon regret.

Help me prevent that, please.

-Phil Bondi (Fl.)
tito@philbondi.com