Wim/Pitch raise experiment

[Greg Newell]

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Wim,
    I agree 1000% !!! Perhaps I read too much into your post. I thought
you were accusing me of that very behavior.

Greg

Wimblees@AOL.COM wrote:

> In a message dated 1/10/02 12:50:36 PM Central Standard Time,
> gnewell@ameritech.net writes:
>
>
>
>> Wim,
>>    You apparently did not read my post. How unfortunate. If you did
>> you would easily have noticed that I did not advocate at all that
>> the customer should make sacrifices such as you mention merely to
>> have the piano up to pitch. Tsk Tsk Wim. Very bad form. Greg
>
> Greg
>
> I did read your post, but after I sent this one out. I was referring
> to your comment on how great the piano sounds up to pitch. I agree.
> What I sense, not from you, but from some of the tuners, and I have
> had this expressed by some of my customers, that piano tuners are
> sometimes to adamant, too pushy, to insistent, that a piano be brought
> up to pitch, the hammers are shaped, the screws tightened, keys
> leveled, if not bushed, etc., before they can tune it. Some piano
> tuners have been known to brow beat the customer into spending money
> they don't have. Although, as Dale pointed out, it is not in our place
> to tell a customer how to spend their money, unfortunately, some
> customers feel embarrassed, or are not strong willed enough, to say
> no. These piano tuners, I feel, want to have the piano sound and play
> good for their own gratification, regardless of the customer's well
> being.
>
> Maybe I'm getting too emotional and sentimental about this. But I
> think we owe it to our customers to be more aware of their situation.
> I don't want our profession to get a reputation that we are sharks,
> with a used car salesman attitude, pushing our service on them like an
> insurance salesman.
>
> Wim

--
Greg Newell
mailto:gnewell@ameritech.net


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