Dear Kevin Ramsey:

[Avery Todd]

Phil,

Of course, you could have also just pulled up firmly with the damper
head and listened to the click! Just kidding. :-) Just sorry I wasn't
on line early enough to win the prize!

Avery

>For those of you still reading and interested, this is how I found the
>problem:
>
>-The customer played in the offending area..(sounds like the shank is
>loose)..
>
>-pull the action - find the screws to be pretty loose..tighten, and check
>the hammerheads also..feeling much better - this 5-minute procedure should
>do it..
>
>-insert action, play hard, it's still there - BRAINSTORM - held up damper
>head on offending note - noise went away....AHAAAAAAAAAA said the Puzzler..
>
>-the customer is digging the process. He's looking over my shoulder the
>whole time asking questions, getting answers, and an education into piano
>technology at the same time.
>
>-.."it must be the underlever screws", says the Puzzler - explained to the
>customer that I had a very similar experience with a brand new S&S B not
>more than 3 months ago..
>
>-Screws for the underlevers are tight(darn it)..I manually push up on a
>underlever and .. there was the underlever hitting the sos rod - a quick
>look at the upstop rail told me it was never set - I set the upstop
>rail..put the action back in..play FFF for 15 seconds - the customer has a
>look of amazement and gratafication on his face.....why?
>
>He has just witnessed the Cause, and Effect, and Solution to
>
>Today's Puzzler!
>
>Kevin, as a consolation to your inability to be at your computer when
>Today's Puzzler went out, I will gladly send you the now-famous slightly
>used felt wedge. Is your address in the directory current?
>
>-Phil Bondi (Fl.)
>tito@philbondi.com
>
>
>
>