Steinway parts dept.was Shaft from Schaff

Ron Nossaman RNossaman@cox.net
Sat, 20 Jul 2002 19:33:27 -0500


>       Shannon has a can do attitude and will work for you but I can tell 
> you I think she's overworked in an understaffed dept. but still doing a 
> great job. If I call or fax an order I don't wonder if or when I'll get 
> it. My orders usually show up 5 days after I place them. How's that for 
> service?
>     If your really stuck try Eric Shandall. He's a long time acquaintance 
> and he puts a good face on  techno support.
>           Dale Erwin


How sad and pitiful is it that a professional can't deal with an 
organization on a simple and straightforward basis without having to play 
the "It's who you know" game?

Ron N



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