This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment This is a real dilemma and kinda funny. What would you advise. Remember: = The customer is always right ... Customer has a 1910 Steinway "O" (very nice, he and the piano). He is = conservatory trained and fussy so ... when I pointed out to him on my = first visit that he was missing a bi-chord wound string and it was = throwing off the hammer and damper, etc, so it needed to be replaced, he = asked where I would get the string. I told him that I order direct from Mapes, etc., etc. He said "No thank = you, I really insist on a genuine Steinway string". I said "okay," jumped through Steinway's hoops ("Just tell us what you = want in an email and we'll invoice you.") and ordered a "genuine" = Steinway string. Of course it came from Mapes--shipped to me but invoiced to Steinway who = had charged me about 3 times the direct Mapes price. Dilemma: Do I share the joke with him and just charge him what Steinway = charged me, plus the shipping, or do I keep my mouth shut, throw a = markup on the string, and REALLY stick it to him for one pretty little = copper-clad wire? Alan Barnard Missouri ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/91/af/30/46/attachment.htm ---------------------- multipart/alternative attachment--
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