They may just feel guilty because they would like to take proper care of the piano, but have let things slide. I sure felt that way when I realized I had let my own piano go 13 years without a tuning (I can't do it myself, yet -- just learning now). It was a half step flat, fairly uniformly... and yes, afterwards, it sounded... different! <g> --Cy Shuster, TSO-- Rochester, MN
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