> THIS MESSAGE IS IN MIME FORMAT. Since your mail reader does not understand this format, some or all of this message may not be legible. ---------------------- multipart/alternative attachment No, no, no, no, NO!! "Providing first class service" has nothing whatever to do with wearing "dress slacks, white shirt and tie"!! I think most of my customers would find it pretentious if their piano tech showed up like that. If you know your stuff, and give conscientious service, and are polite, friendly and forthcoming-- why the need to gild the lilly??? If a new plumber or electrician showed up at my house dressed that way, I'd start to get nervous . . . What image do I want them to have?? "Stuffed Shirt" isn't it . . . . . Joseph G. Conway, MA ---------- From: BobRussellpiano@AOL.COM To: pianotech@ptg.org Subject: Re: clothing Date: Fri, Jun 21, 2002, 10:14 PM Deciding on a uniform is very important and requires some self analysis. What image do you want your customers to have of you? Is your goal simply to be comfortable, or to go the extra mile and treat your customers to first class service? Unfortunately, many customers don't recognize quality work. However, all customers recognize professionalism. I pretty much wear the same uniform everyday to work. I wear dress slacks and a white shirt and tie. In the winter my shirts are french cuffs and in the summer short sleeve. I agree with most of your feelings about ties. I HATE THEM. I've chosen to wear clip-on ties. It's hard to find good ones, but especially in the summer, I simply wear the tie going into the appointment and when the customer leaves the piano I remove it and tune the piano. When I'm done I put it back on. I know I'm setting myself up for abuse with this GQ tip, but you have to balance comfort with providing first class service for your customers. Bob Russell RPT ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/0d/92/35/9a/attachment.htm ---------------------- multipart/alternative attachment--
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