---------------------- multipart/alternative attachment In a message dated 3/9/2002 2:48:05 AM Pacific Standard Time, bases-loaded@juno.com writes: > Subj:Retailers - is there a remedy? > Date:3/9/2002 2:48:05 AM Pacific Standard Time > From:<A HREF="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A> > Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> > To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> > Sent from the Internet > > Mark I wish I could help but this is just one of those very sticky wickets. Have her sell the piano then find her a real one. >>>Dale>>>... > > Greetings - > > My question is this: Is nine days of discontented ownership of a brand new > piano, with 3 service calls that have not remedied the problems, sufficient > criteria to get one's money back? Details follow.... > > A piano teacher I have serviced the last few years has needed a better > piano for years, but was unable to afford one. > > Parents to the rescue... they surprised her by going to one of the big > retail establishments here and picking one out for her (uh-oh). They > picked a 5'2" maraschino cherry red Young Chang that has now been in the > teacher's home for 9 days and she HATES it. She has had the store's > technician out 3 times on rather significant action problems that don't > seem to get remedied. (I have not seen the piano). > > She has expressed her dissatisfaction with the store and would like to > return it and get the $10K back and pick out her own piano anywhere she > pleases, but the store tells her once it leaves the store the only option > open to her is to trade it into them on an upgrade. Since she has no money > to add, and doesn't like any of the instruments there in that price range, > she feels doomed to accept the instrument she now has. > > Any input on this dilemma in regards to standard industry retail practices > would be appreciated. > > Mark Potter > <A HREF="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A> > > ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/41/51/01/a7/attachment.htm ---------------------- multipart/alternative attachment--
This PTG archive page provided courtesy of Moy Piano Service, LLC