Fees

[Tony Caught]

Hi David,

Personally I think that you are right.

Allow more time on the piano,  time to touch-up the reg a little maybe
adjust the pedals, but mainly time for a cuppa and talk with customer and
say what should be done on the next service or at a later stage.

Marketing is the key to success not saying I want to be paid for tightening
that screw or else.
Regards

Tony Caught
Darwin
Australia
caute@optusnet.com.au

----- Original Message -----
From: "David Love" <davidlovepianos@earthlink.net>
To: <pianotech@ptg.org>
Sent: Saturday, March 16, 2002 2:37 PM
Subject: Re: Fees


> I charge for everything I do to, but this way a certain amount of what
needs
> to be done is built in to the fee.  Work beyond what can be accomplished
in
> 1.5 hours is billed in addition.  Separating each category of what is
done:
> $20 for voicing, $15 for cleaning, etc. I find a pain.  I'd rather say you
> owe me for 2 hours worth of work and this is what I did: tune, lubricate,
> clean, voice... Rarely have I encountered a piano that needed only tuning.
> I like to educate as well and spend a lot of time with people explaining,
> but if I have to spend 15 minutes "selling" to perform a 15 minute
> operation: now let me tell you about cleaning, now let me tell you about
> voicing, now let me explain the intricacies of fitting the hammers to the
> string... I'd be there all day for a half-day's work.  At any rate, the
> point of this really was to build in a certain amount of extra time in the
> basic fee to cover at least a portion of the things that invariably need
to
> be done without having to go into explanations, selling, educating. For
me,
> it's a more efficient system.
>
> David Love
>
>
> ----- Original Message -----
> From: "pianolover 88" <pianolover88@hotmail.com>
> To: <pianotech@ptg.org>
> Sent: March 15, 2002 8:21 PM
> Subject: Re: Fees
>
>
> > I charge for everything i do. The tuning is one fee. Pitch adjustment is
> > another fee. Voicing, regulation, cleaning job, these are ALL extra
fees.
> Of
> > course, I will usually do minor stuff in addition to the tuning, as long
> as
> > it doesn't take more than a few extra mintues. Never a complaint as I
lay
> > out the charges ahead of time, and my customers are quite pleased. My
> > customers also appreciate when i educate them about their pianos. It
also
> > helps to have a strong background in sales, as I have.
> >
> > Terry
> >
> >