Worth it? was Baldwin warrantee

[Isaac OLEG]

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Most large dealers here understood that the calls will be approx 5% on the
sales made (so floor prep is 1 hour at the most), so they know they
eventually have to pay for an (expected light) intervention on some of the
customers. Little shops make piano prep themselves more or less.

But they wish to work with techs who can do the minimal job, so the cost
stay low (tune at 436 Hz , fix only the complained part and leave the
remaining to be done later, etc) . It is possible to make good work for some
dealers if you are credible and don't play much in their play, but you need
to be flexible enough, and to talk in their language, meaning let them know
you fairly know you are eating their margin, but the work is to be done as
well. So you are a necessary evil !

Best Regards, dear colleague.

Isaac OLEG

Isaac OLEG

Entretien et reparation de pianos.

PianoTech
17 rue de Choisy
94400 VITRY sur SEINE
FRANCE
tel : 033 01 47 18 06 98
fax : 033 01 47 18 06 90
cell: 06 60 42 58 77

  -----Message d'origine-----
  De : pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]De la
part de tune4u@earthlink.net
  Envoye : mercredi 16 avril 2003 06:05
  A : Pianotech
  Objet : Worth it? was Baldwin warrantee


  I had a Baldwin dealer call me (back in the Baldwin Baldwin days) and ask
me to go look at a new Chickering grand on which the una corda wasn't
working. He told me it would be a warranty job. Okay, says I, and I drive 40
miles to the customer. Turns out to be just an adjustment of the pedal
collar. Time on site, 5-10 minutes. Baldwin told me they wouldn't pay for it
as it should have been handled as dealer prep or at delivery and setup.
Dealer does not understand the term "dealer prep," or much else about the
piano business. He paid me, eventually, but it all became a stupid hassle.
Let's just say I won't do any more calls for him. He lost his Baldwin
contract in the switchover (many small dealers did) and now sells Wal-Mart
Pianos, i.e., Made in China.

  My point: I don't get much dealer work and almost no warranty repairs out
here, but what little I've seen and stories I've heard suggest that neither
is really worth much to my business.

  How does that notion fit in with the experience of others? How about you
city-slickers? Is it better in a bigger new-piano market?

  Alan Barnard
  Country-Slicker in Salem, MO
    -----Original Message-----
    From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On
Behalf Of Jonathan Finger
    Sent: Tuesday, April 15, 2003 10:02 PM
    To: 'Pianotech'
    Subject: RE: Baldwin warantee


    Yeah, read a post about that a couple months back.

    Legally, I can't think of any reason that Gibson would be liable for
Baldwin's work.  We might wish that they would stand behind the piano, but
they bought the factory, not baldwin's problems.  And certainly if they're
going to turn the business around, they're going to need to cut costs, not
incur them.



    I don't like it, but it makes perfect sense.  I wouldn't have expected
anything less. J





    Jonathan Finger RPT



    -----Original Message-----
    From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
Behalf Of PatchWick@aol.com
    Sent: Tuesday, April 15, 2003 6:49 PM
    To: pianotech@ptg.org
    Subject: Baldwin warantee



    Hey list:

    I recently was called to tune a 10 year old Baldwin console. Turns out
that the pin block is totally separated from the frame (end to end and top
to bottom). The frame posts are all loose at the top as well. The local
Baldwin dealer checked with the factory (now owned by Gibson) to see if they
would replace/repair this piano under the original warantee. Turns out that
not only will they NOT honor this warantee but that the warantees on all the
brand new Baldwins on his sales floor were null and void as well. Any
thoughts?

    Thanks
    will wickham

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