Perhaps you are right and we have found agreement. Next stop, the Middle East. Terry Farrell ----- Original Message ----- From: "Keith McGavern" <kam544@gbronline.com> To: "Pianotech" <pianotech@ptg.org> Sent: Tuesday, June 03, 2003 1:45 PM Subject: Re: Billings Flanges = Brass Rail > At 12:37 PM -0400 6/3/03, Farrell wrote: > >... I do not know for sure why the old tuning pin is loose. Is it > >just from normal wear? Is the block cracked? Is the block > >delaminating? Has the block been doped? Even if I shim tuning pin > >X, I won't know for sure it will hold for years because perhaps the > >block is cracked. But I will not guarantee them ... I will happily > >do the repair, but I won't guarantee that repair, and I won't come > >back for free if the repair fails. > > All you are essentially saying then is you won't guarantee *any* type > of repair when you are unable to ascertain whether it will work or > not. That makes perfect sense to me. > > I guarantee the repairs I do in which I am confident I have diagnosed > the problem correctly, and in which I am confident the repair I have > chosen will work. > > In the beginnings of my career as a piano service person, I have on > many occasions over inflated my abilities, believing I could > resurrect every piano I met. Alas, I have learned from my boastful > days, such a thing was not to be. > > Now much later in life at servicing pianos, informing the customer of > my abilities in either situation described above is something I > attempt to do at all times. > > I see no disagreement with you, just some clarification of conversation. > > Keith McGavern >
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