Hi List, Tuned a Kawai upright today that the owner bought new 16 years ago. He mentioned that the soft pedal didn't seem to do much. I found the original factory packing still in place which locks the half blow/hammer rail for transport. So much for dealer prep! I shall phone them on Monday and give them a flea in their ears. By the by, years ago when one bought a new piano you were given a 20 year guarantee. Nowadays you only get a 5 year guarantee. Even Steinway only give 5 years, and I know this because I asked them last year when they held an exhibition here. They probably fear the consequences of global warming. Regards Alan Forsyth Edinburgh
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