Dealer prep

[Clyde Hollinger]

Alan,

Yes, so much for dealer prep, but what about the lack of thoroughness by
technicians who serviced the piano the last sixteen years?

As to guarantees, they vary.  Ten-year seems to be the most common.  According
to the Piano Book, the following is true for some of the better-known brands:

Lifetime/12-15 years, Knabe, Mason & Hamlin, Samick, Weber, Young Chang
25 years, Astin-Weight
12 years, Hyundai, Charles Walter
10 years, Bluthner, Bosendorfer, Boston, Essex, Estonia, Everett, Kawai, Kemble,
Pearl River, Petrof, Pleyel, Sauter, Schimmel, Seiler, Yamaha
5 years, Bechstein, Fazioli, Steinway

Regards, Clyde

Alan Forsyth wrote:

> Hi List,
> Tuned a Kawai upright today that the owner bought new 16 years ago. He
> mentioned that the soft pedal didn't seem to do much. I found the original
> factory packing still in place which locks the half blow/hammer rail for
> transport. So much for dealer prep! I shall phone them on Monday and give
> them a flea in their ears.
>
> By the by, years ago when one bought a new piano you were given a 20 year
> guarantee. Nowadays you only get a 5 year guarantee. Even Steinway only give
> 5 years, and I know this because I asked them last year when they held an
> exhibition here. They probably fear the consequences of global warming.