Friends, I think I've mentioned this tip a couple times before, but maybe it will help one of the new people. Several days before the scheduled tuning, each customer gets a reminder card from me that includes this: "A quiet atmosphere will help me do the best job for you. It will also be helpful if all items are removed from the piano before I arrive. Please call attention to any additional problems so they can be attended to." If you don't mail cards, you could politely give this information on the phone right after the tuning is scheduled. So the number of times I am bothered by noises, or have to clear the piano top, are in the small minority. And I love it! Once in a while the customer will take me to the piano, oblivious to the fact that it is still covered with stuff. I simply say, "OK, we'll need these things off the piano so I can tune it." Invariably they begin clearing it off, and I help do it. I don't mind helping, but I don't want to do it all myself if I don't have to. Regards, Clyde Ron Nossaman wrote: > The most > frequently asked question I get is "Do you have enough light?", followed by > "Do you need the stuff off of the top?", followed by "Can I help you pull > it out from the wall?". Only occasionally does it occur to anyone I haven't > already discussed it with that I might actually need to be able to HEAR > what I'm doing.
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