A big thank you to Phil Frankenberg, Roger Jolly, Ron Nossaman, Tom Driscoll, and Jon Page for all of the suggestions. I believe I'm armed with enough information from you all and will make an appointment to get back and find the problem and fix it. I won't charge this customer for the time 'cause I can put this experience in my bag of knowledge and be better prepared the next time. My gratitude to all of you. Regards, Gordon Holley
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