Major Kudos to Renner

[Avery Todd]

Hi Tom,

>Lloyd continues to provide (for me) an example of how one can be the best in
>one's business, being ethical in all matters, fair in his pricing,
>imaginative in management and product development, and profitable to boot!
>All that, and he's a hell-of-a-nice guy! What a concept!

Almost scary, isn't it?? :-)

Avery

>Tom Sheehan, RPT
>NYC Chapter
>----- Original Message -----
>From: "Greg Newell" <gnewell@ameritech.net>
>To: <pianotech@ptg.org>; <MPT@philbondi.com>
>Sent: Thursday, May 08, 2003 12:49 PM
>Subject: Major Kudos to Renner
>
>
>Greetings list members,
>          All too often good news goes unspoken or unrecognized. Not this
>time!
>          Yesterday afternoon I called Renner and reported that I had a
>damper action which was missing one complete lever from my order. I
>expressed to them that this job needed to go out right away. To their
>credit they over-nighted me one complete lever which I received before
>12:00 noon today! This is quite an example of exemplary service. I thought
>you all should know!
>
>Greg Newell
>Greg's piano Forté
>mailto:gnewell@ameritech.net
>
>
>
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