Clyde, Don, Mike,Tom, etc., Thanks for all your feedback. I think what I'll do is call D.C. and ask for there thoughts on the matter, but in the end I'll probably just remove the system, give the customer a partial "credit" on this tuning service, then sell it at a discount to the next customer. Terry Peterson ----Original Message Follows---- From: Clyde Hollinger <cedel@supernet.com> Reply-To: Pianotech <pianotech@ptg.org> To: Pianotech <pianotech@ptg.org> Subject: Re: D.C. causing nausea?! Date: Tue, 13 May 2003 06:58:46 -0400 Terry, Is she hypersensitive to anything else? I suppose this scenario is possible, although it doesn't seem likely. Perhaps the heat rod emits a low level of fumes from the paint on it. Maybe if you used a rod that had already been used somewhere else for a year or so, there would be no problem. It might be worth a try if she's willing to be a guinea pig. As far as handling the situation in taking back the system, it appears you can hardly do the wrong thing if she's not asking for a refund, so how you handle it is up to you. If you buy an item at a clothing store that you decide later you don't want, they will often give you a full refund, even though it is a loss for them, so you could follow that model if you feel generous. But I would not refund the labor part. (Except I do offer a full money-back guarantee on complete systems within one year if the customer is not satisfied, but I never had to make good on that.) I'm quite sure you won't have trouble finding a buyer for the partial system at a discount. Occasionally we're going to lose a little money on a transaction. That's just part of being in business. Grasping at straws here, Clyde pianolover 88 wrote: > >I'm thinking that the water treatment in the tank< > > Larry, > > There's only one little flaw in your theory; there is NO water tank! This is > a partial system with only the heater bar and humidistat, hence, no water > vapor or anything in the air. > > I'm also wondering how to handle the situation when it comes to taking back > the system. she said she wants me to just remove it and she's not asking for > a refund...which is good because I'm sure i cannot return electronic stuff, > especially used for a refund. Of course i could re sell it but it would have > to be at a discount since it is used to some extent. > > Terry Peterson _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives _________________________________________________________________ Add photos to your e-mail with MSN 8. Get 2 months FREE*. http://join.msn.com/?page=features/featuredemail
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