D.C. causing nausea?!

[Roger Wheelock]

Hello Terry and List,

Sorry I wasn't able to respond immediately.  There really is nothing that
would make anyone sick in a partial system.  (In a full system, mold and
mildew can form if Humidifier Treatment is not used, and some folks are
certainly highly sensitive to mold and mildew.)  The dehumidifiers are
powder coated which minimizes any chance of something being released from a
paint.  The dehumidifiers are not strong enough to volatilize a finish.  The
humidistat is made of little more than wires and plastic.  Certain solder
joints exist, but even these are minimized through use of lugging and
crimping machines.  One of our goals at the company is to keep the product
chemical free (and the workplace).  In summary we have never experienced
this to my knowledge.   To put this in perspective, I have been with the
company eight years.

I honestly don't know much about sensitivity of people to electrical
devices.  Maybe someone else on the list is knowledgeable here.

Sincerely,

Roger Wheelock, VP
Dampp-Chaser Corp.

----- Original Message -----
From: "pianolover 88" <pianolover88@hotmail.com>
To: <pianotech@ptg.org>
Sent: Tuesday, May 13, 2003 1:12 PM
Subject: Re: D.C. causing nausea?!


> Clyde, Don, Mike,Tom, etc.,
>
> Thanks for all your feedback. I think what I'll do is call D.C. and ask
for
> there thoughts on the matter, but in the end I'll probably just remove the
> system, give the customer a partial "credit" on this tuning service, then
> sell it at a discount to the next customer.
>
>
>
> Terry Peterson
>
>
>
>
> ----Original Message Follows----
> From: Clyde Hollinger <cedel@supernet.com>
> Reply-To: Pianotech <pianotech@ptg.org>
> To: Pianotech <pianotech@ptg.org>
> Subject: Re: D.C. causing nausea?!
> Date: Tue, 13 May 2003 06:58:46 -0400
>
> Terry,
>
> Is she hypersensitive to anything else?  I suppose this scenario is
> possible,
> although it doesn't seem likely.  Perhaps the heat rod emits a low level
of
> fumes from the paint on it.  Maybe if you used a rod that had already been
> used
> somewhere else for a year or so, there would be no problem.  It might be
> worth a
> try if she's willing to be a guinea pig.
>
> As far as handling the situation in taking back the system, it appears you
> can
> hardly do the wrong thing if she's not asking for a refund, so how you
> handle it
> is up to you.  If you buy an item at a clothing store that you decide
later
> you
> don't want, they will often give you a full refund, even though it is a
loss
> for
> them, so you could follow that model if you feel generous.  But I would
not
> refund the labor part.  (Except I do offer a full money-back guarantee on
> complete systems within one year if the customer is not satisfied, but I
> never
> had to make good on that.)
>
> I'm quite sure you won't have trouble finding a buyer for the partial
system
> at
> a discount.  Occasionally we're going to lose a little money on a
> transaction.
> That's just part of being in business.
>
> Grasping at straws here,
> Clyde
>
> pianolover 88 wrote:
>
>  > >I'm thinking that the water treatment in the tank<
>  >
>  > Larry,
>  >
>  > There's only one little flaw in your theory; there is NO water tank!
This
> is
>  > a partial system with only the heater bar and humidistat, hence, no
water
>  > vapor or anything in the air.
>  >
>  > I'm also wondering how to handle the situation when it comes to taking
> back
>  > the system. she said she wants me to just remove it and she's not
asking
> for
>  > a refund...which is good because I'm sure i cannot return electronic
> stuff,
>  > especially used for a refund. Of course i could re sell it but it would
> have
>  > to be at a discount since it is used to some extent.
>  >
>  > Terry Peterson
>
> _______________________________________________
> pianotech list info: https://www.moypiano.com/resources/#archives
>
> _________________________________________________________________
> Add photos to your e-mail with MSN 8. Get 2 months FREE*.
> http://join.msn.com/?page=features/featuredemail
>
> _______________________________________________
> pianotech list info: https://www.moypiano.com/resources/#archives
>
>