Ron said: "So there's no hope the felts can be mashed enough to remove the action with the poster board ramp?" Just to get it out of there and see what's going on, can you reach a long screwdriver in there and get that "rest" rail out from under the shanks? Or can you rip the felt out? Or, with the customer's agreement (she have any confidence left in our trade?), can you get a hacksaw blade down there and cut that rest rail out, section by section? Certainly wouldn't be hard to make a new one. Just a thought for a desperate man--from someone who doesn't have to face that owner. Ron said: "Bob posted a good thought about the shift lever or leg or lyre screws. If the spreader doesn't come out and letoff isn't happening, either something is holding the action up, or the piano is slowly imploding and isn't safe to be around." Logical but I'd go with the imploding theory because an action sitting too high in back would not likely leave a 2" blow, methinks! Ugly. Just plain ugly. Alan Barnard
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