---------------------- multipart/alternative attachment In a message dated 5/29/03 2:41:31 PM Central Daylight Time, RNossaman@cox.net writes: > The customer > really needs to be told at the time the appointment is made that the > technician isn't on salary, that his income depends on work being done, and > that a no-show costs him income, and will be charged accordingly. Now if > anyone has an idea how that can be done inoffensively and gracefully in > twenty five words or less over the phone, I'd love to hear it. > > > Ron N > When I had my store, we had this on the bottom of the sales and rental contracts, right under the customer's signature. Date of Free Tuning: _________Time________ The free tuning is for your benefit and protection. If we do not get a cancellation call prior to our arrival, you will forfeit the free tuning. Call 962-5774 to reschedule the appointment. Very seldom did I have a no show. Since we also had some problems, occasionally, with people forgetting about the delivery of their piano, we also had this at the bottom of the contract. Date of Delivery: _________Time________ The delivery is subcontracted by another company. If you are not home when they arrive, you will charged an additional $100 moving fee. Call Bill's Piano Moving at 621-6258 to reschedule the appointment. Wim ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/c9/ee/8d/e6/attachment.htm ---------------------- multipart/alternative attachment--
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